Refund and Cancellation Policy

Thank you for choosing B&F Junk Removal. Please read this policy carefully before scheduling or authorizing our services.

All Completed Services Are Final

B&F Junk Removal maintains a no-refund policy for services that have been started or completed.

Once our crew begins removing, loading, hauling, transporting, or disposing of items from your property, the service is considered final and payment is nonrefundable.

Our pricing covers expenses that begin as soon as work starts, including:

• Labor and crew time
• Travel and fuel
• Trucks, trailers, dumpsters, and equipment
• Loading and transportation
• Disposal and landfill fees
• Recycling and donation expenses
• Administrative and scheduling costs

Because these expenses cannot ordinarily be recovered after the service begins, we cannot provide refunds simply because a customer changes their mind.

Items Cannot Be Returned After Removal

Customers must carefully review all items before our crew begins loading.

Once an item has been removed from the property, we cannot guarantee that it can be located, recovered, or returned.

Removed materials may be transported, combined with other loads, donated, recycled, dismantled, discarded, or delivered to a disposal facility.

Refunds will not be provided because a customer:

• Changes their mind after removal;
• Decides they wanted to keep an item;
• Discovers that an item had financial or sentimental value;
• Finds a less expensive service afterward;
• Disagrees with a removal authorized by another person at the property; or
• Decides to sell, donate, or give away an item after it has already been removed.

Protect Items You Want to Keep

Before your appointment, please remove, secure, or clearly label anything that should not be hauled away.

This includes:

• Money and jewelry
• Identification cards and legal documents
• Medication and financial records
• Photographs and family keepsakes
• Electronics, tools, and collectibles
• Personal or sentimental belongings
• Property belonging to tenants, relatives, employees, or other people

Unless clearly identified before loading, items located within the approved removal area may be treated as items designated for removal.

Authorization to Remove Property

The person scheduling or approving the service confirms that they are the property owner or have permission from the property owner to authorize the work.

The customer is responsible for obtaining permission from any tenants, occupants, relatives, employers, property managers, or other owners before asking us to remove their belongings.

B&F Junk Removal is not responsible for ownership disputes involving items removed according to the customer’s instructions.

Estimates and Final Pricing

Quotes provided by telephone, text message, email, photograph, social media, or online request may be preliminary estimates unless we specifically identify the quote as a guaranteed price.

The final price may change based on:

• The actual volume or amount of junk;
• The type and weight of the materials;
• The amount of labor required;
• Stairs, elevators, parking, or difficult access;
• Distance between the items and our vehicle;
• Disassembly or demolition requirements;
• Heavy or unusually difficult items;
• Disposal, recycling, or landfill fees; and
• Conditions that were not visible or disclosed when the estimate was provided.

We will request approval before performing work outside the agreed scope. Once the customer approves the final price and work begins, the payment becomes nonrefundable.

Cancellations and Rescheduling

Customers should give us at least 24 hours’ notice to cancel or reschedule an appointment.

Deposits, booking fees, and reservation payments may become nonrefundable when we reserve crew members, vehicles, dumpsters, equipment, or other resources for the appointment.

Same-day cancellations, missed appointments, denied access, or cancellations made after our crew has been dispatched may result in a cancellation or trip fee.

At our discretion, we may allow an eligible deposit to be transferred one time to a rescheduled appointment. Approval must be provided by B&F Junk Removal and is not guaranteed.

Services Stopped After Work Begins

If a customer asks us to stop after work has begun, the customer remains responsible for the labor, travel, hauling, disposal expenses, and services already provided.

Any adjustment for work that was not performed will be determined by B&F Junk Removal based on the circumstances. Work already completed remains nonrefundable.

Unsafe Conditions and Prohibited Materials

Customers must disclose hazardous, dangerous, regulated, or prohibited materials before service.

We may refuse to handle materials that cannot be safely or legally transported or disposed of. Additional charges may apply if hazardous or prohibited materials are discovered after work begins.

Refusal to remove prohibited materials does not entitle the customer to a refund for other services already performed.

We may also stop work because of unsafe property conditions, threatening behavior, uncontrolled animals, blocked access, severe weather, or other circumstances beyond our reasonable control.

Property Condition

Customers must disclose fragile surfaces, damaged flooring, weak steps, hidden utilities, septic systems, underground lines, narrow entrances, or other conditions that may affect the safe completion of the job.

Normal junk removal may require our crew to carry large, heavy, dirty, or awkward items through doors, hallways, stairs, driveways, yards, and other areas.

Any property-damage concern will be reviewed separately and does not automatically qualify the customer for a refund on properly completed junk-removal services.

Inspecting Completed Work

Customers should inspect the work area before our crew leaves.

Payment or approval of the completed job confirms that the authorized services were substantially completed, except for concerns that could not reasonably have been noticed during the inspection.

Please report service concerns within 24 hours of completion whenever possible. Reporting a concern does not guarantee a refund. We may request photographs, videos, receipts, or an opportunity to inspect the property before determining an appropriate resolution.

Limited Refund Exceptions

A refund or payment correction may be considered only when:

• A customer was charged twice for the same transaction;
• A clear payment-processing or calculation error occurred;
• A separately identified service was paid for but never started or performed;
• B&F Junk Removal approves an adjustment in writing; or
• A refund is required by applicable law.

Any approved refund will be limited to the amount paid for the affected portion of the service.

Credit-Card and Payment Disputes

Before disputing a payment with a bank, credit-card provider, or payment-processing company, please contact B&F Junk Removal and allow us a reasonable opportunity to review the matter.

We may retain estimates, invoices, payment authorizations, text messages, photographs, videos, work orders, disposal receipts, GPS records, and other information documenting the authorization and completion of services.

Nothing in this policy limits any legal right that cannot lawfully be waived.

Donations and Recycling

We may attempt to donate, recycle, reuse, sell, or salvage suitable items, but we cannot guarantee that any particular item will be accepted or used for those purposes.

After items have been removed, B&F Junk Removal may determine how the materials will be lawfully handled unless a different written agreement was made before service.

Acceptance of This Policy

By scheduling an appointment, approving an estimate, making a payment, signing a work order, or allowing our crew to begin work, you acknowledge and agree that:

• You have reviewed the items designated for removal;
• You have authority to authorize their removal;
• Items you want to keep have been secured or clearly identified;
• Removed items may not be recoverable;
• The approved price covers services and expenses incurred by B&F Junk Removal; and
• Services that have been started or completed are final and nonrefundable, except when otherwise required by law.

Contact Us

If you have questions or concerns about this policy, please contact us before your appointment:

B&F Junk Removal

Website: https://bnfjunkremoval.com/

Phone: (757)-797-6128

Email: info@bnfjunkremoval.com